Auto Body Repair — FAQs

Yes. We work directly with all major insurance carriers — State Farm, Geico, Allstate, AAA, Progressive, Farmers, and more. We handle the claim process and communicate with your insurer directly, so you don't have to manage the paperwork. Just bring us your vehicle and your claim number.

No — and this is important. In California, you have the legal right to choose any licensed auto body shop for your repair, regardless of what your insurance company recommends or prefers. Chaira's Collision Repair works with all insurers and will handle your repair to the same standard whether you're a direct-pay or insurance claim customer.

Repair time depends on the extent of the damage and part availability. Minor dent and paint repairs are often completed in 1–3 business days. More significant collision repairs involving frame work or multiple panels typically take 5–10 business days. We'll give you an estimated completion timeframe when we provide your estimate — and we'll keep you updated throughout the process.

No appointment needed. You can stop by during our business hours (Mon–Fri 8AM–5PM) at 6105 Mission Blvd, Riverside, CA and we'll assess the damage and provide a free written estimate. You can also call us at (951) 289-9725 to schedule a time if you prefer.

Yes. We use computerized color matching technology to precisely replicate your vehicle's factory paint code. Repaired panels are blended and matched to the surrounding areas so the repair is completely invisible. We work with all paint types — standard, metallic, pearl, and specialty finishes.

Frame damage means the structural steel or unibody of your vehicle was bent, cracked, or displaced in the collision. This affects how your car handles, how safe it is in a future accident, and in some cases, whether the vehicle drives straight. We use computerized frame straightening equipment to restore your vehicle's structural integrity to manufacturer specifications.

Yes — that's our standard. Every vehicle we repair leaves our shop restored to pre-accident condition. We do not consider a job complete until the body lines align, the paint matches, and the finish quality meets factory standards. Our quality guarantee backs every repair we perform.

Yes. We repair all types of vehicles — personal vehicles, rental cars, fleet vehicles, trucks, and commercial vans. All makes and models are welcome. Contact us to discuss fleet repair arrangements.

If your insurer declares your vehicle a total loss, we can still assist with documentation and help you understand the process. In cases where the vehicle value makes repair practical, we'll be upfront with you about whether repair is the right choice — we won't recommend repairs that don't make sense for your situation.

Yes. Paintless Dent Repair (PDR) is available for minor dents, door dings, and hail damage where the paint is still intact. PDR preserves your original factory finish and is typically faster and less expensive than traditional body repair. We'll assess your dent and recommend the best approach during your free estimate.